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Careers

Looking for an exciting new challenge? Want to join a winning team in a dynamic sector? We’d love to here from you! Discover more about our career opportunities below.


Our Service Advisor vacancy

Full time | Applications by: 31/07/2024
Job description:

We’re growing…. A vacancy has arisen for the post of for a full-time Service Advisor at Auto Sales Ltd (Kind’s). The selected candidate will form part of an established team within the After Sales Department for Mercedes-Benz, smart, Renault, Dacia, Silence, commercial vehicles and Fuso Trucks.

 

The selected candidate must be an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. Where necessary the selected candidate will also be required to escalate customer concerns to the competent departments. The successful candidate for this role will need to be able to remain calm when dealing with difficult customers and able to work as part of a team in our modern and busy workshop. The chosen person would need to work to the high standards demanded by our principals.


Required skills:

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Answers customer questions about services, including when to expect vehicle repairs.
  • Communicating with customers through various channels, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of the interaction.
  • Acknowledging and resolving customer complaints.
  • Knowing our company’s products, services and policies very well.
  • Keeping records of customer interactions, transactions, and comments on the company’s CRM system.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

 

The selected candidate must:

  • Have an A-Level standard of education.
  • Displays extensive knowledge about products and services
  • Be able to stay calm when dealing with difficult customers.
  • Have some experience working with customer support.
  • Be fluent both written and spoken in Maltese and English languages.
  • Be computer literate.
  • Have good verbal and written communication skills.
  • Be in possession of a valid and clean driving licence.
  • Candidates familiar with modern vehicle technology shall be given preference.

 

Skills and Competencies: 

  • Able to work under pressure.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Excellent organisation skills.
  • Be proactive and have good administrative skills.
  • Professional attitude and appearance.
Benefits & offers:

 

    • Competitive salary

 

    • Health Insurance

 

    • Life Insurance

 

    • Employee referral scheme

 

    • Employee discounts

 


Salary expentancy: Attractive salary will be given to the applicant depending the qualification and experience.

All applications will be acknowledged and treated with strictest confidence.  Applicants who meet the above requirements are to send their applications together with curriculum vitae via email to the HR Administrator on [email protected]


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Please note that, depending on the type of job involved, Auto Sales Ltd., may vet applicants on Social Media networks like Facebook and LinkedIn. Unless you are employed by Auto Sales Ltd: Your CV will be kept for only 6 months, after which it is destroyed. Your personal details will be deleted after in 15 day's time unless you opt-in to our mailing list (see below) or your own a vehicle bought from Renmer Group or you use the services offered by the Group. I hereby give consent that my contact details and vehicle data may be used by Auto Sales Ltd. for informing and/or advising about products and services provided by Renmer Group and/or its principals abroad and for market research purposes. If you would prefer us not to process and use your information, we regret that, for legal reasons, we will be unable to keep you informed of our products and services. You can revoke your consent at any time by unsubscribing from our mailing list. Should you feel the need to contact the company in confidence, you are kindly requested to send a mail to [email protected]. Your correspondence will be treated with the utmost discretion.


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